Terms and Conditions

Effective Date: May 25, 2026
Last Updated: June 28, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between Elevated Business Co LLC (“Company,” “we,” “our,” or “us”) and any individual, business, organization, or entity (“Client,” “Customer,” “you,” or “your”) accessing, purchasing, registering for, subscribing to, or otherwise using the Services.

By accessing, registering for, purchasing, subscribing to, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SERVICES.

1. Services

The Company provides software platforms, CRM systems, communication systems, AI-powered tools, automation services, hosting solutions, integrations, websites, marketing systems, consulting services, and related digital business services (collectively, the “Services”).

Services may include, without limitation:

-CRM and pipeline systems

-Lead management tools

-AI assistants and chatbot systems

-SMS, MMS, email, voicemail, and communication systems

-Workflow automations

-Websites, funnels, and landing pages

-Hosting infrastructure

-Analytics and reporting tools

-Reputation management systems

-Advertising and marketing integrations

-Mobile applications

-API access and integrations

-Future upgrades, releases, beta features, enhancements, and affiliated technologies

The Company reserves the right, at any time and without liability, to modify, suspend, restrict, discontinue, replace, or remove any aspect of the Services, infrastructure, pricing, integrations, or functionality.

2. License Grant

Subject to these Terms and timely payment of all applicable fees, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your internal business purposes during the active subscription term.

You may not resell, sublicense, redistribute, lease, commercially exploit, or white-label the Services unless expressly authorized in writing by the Company.

No ownership rights are transferred to you under these Terms.

3. Eligibility

You must be at least eighteen (18) years old and legally capable of entering into binding agreements.

If you use the Services on behalf of a company or entity, you represent and warrant that you possess authority to bind such entity to these Terms.

You agree to provide accurate, current, and complete information at all times.

4. Business Use Only

The Services are intended solely for commercial and business use and are not intended for personal, household, or consumer purposes.

5. Account Registration & Security

You are solely responsible for:

-Maintaining confidentiality of account credentials

-Restricting unauthorized access

-Managing personnel permissions

-Monitoring account activity

-Maintaining secure devices and systems

-All activities occurring under your account

You must immediately notify the Company of any suspected unauthorized access, compromise, breach, or security incident.

Security of the Services is a shared responsibility. You remain solely responsible for implementing appropriate administrative, organizational, operational, and technical safeguards for your systems, personnel, devices, integrations, and business operations.

No system, platform, infrastructure, network, transmission method, or storage mechanism is guaranteed to be fully secure, uninterrupted, or error-free.

6. Monitoring & Platform Protection

The Company reserves the right to monitor platform usage, messaging activity, API activity, automation behavior, account activity, and system performance for operational integrity, fraud prevention, abuse prevention, security, compliance, carrier requirements, and infrastructure protection purposes.

The Company may investigate suspected violations of these Terms and cooperate with law enforcement, carriers, regulators, providers, or governmental authorities where legally required or reasonably necessary to protect the Services or third parties.

7. Subscription Terms & Billing

Services are provided on a recurring subscription basis unless otherwise agreed in writing.

By purchasing or subscribing to the Services, you authorize the Company and its payment processors to charge your payment method for:

-Subscription fees

-Usage-based charges

-Taxes and governmental assessments

-Setup and onboarding fees

-Advertising spend

-AI processing fees

-Third-party provider costs

-Overage charges

-Add-on services or upgrades

-Consulting or custom development services

Subscriptions automatically renew unless canceled before the next billing cycle.

Failure to actively use the Services does not relieve payment obligations.

The Company reserves the right to modify pricing, billing structures, subscription plans, features, or usage limitations at any time.

8. Usage-Based Charges

Certain Services may incur variable or usage-based charges including, without limitation:

-SMS and MMS messaging

-Voice and phone usage

-AI processing or token consumption

-Email volume

-Workflow executions

-Storage usage

-API requests

-Carrier fees and surcharges

-Advertising and media spend

-Third-party provider fees

You remain solely responsible for all charges, fees, taxes, penalties, and expenses incurred through your account whether authorized by you or not.

9. Taxes

You are solely responsible for all applicable taxes, duties, VAT, GST, telecommunications taxes, sales taxes, use taxes, and governmental assessments associated with the Services excluding taxes based solely on the Company’s net income.

10. No Refund Policy

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE UNLESS OTHERWISE EXPRESSLY AGREED IN WRITING.

Because the Services involve immediate access to software, hosting infrastructure, communication systems, AI systems, onboarding work, proprietary systems, digital resources, and third-party provider costs, no refunds, credits, prorated reimbursements, or chargeback reimbursements shall be issued after Services commence.

Initiating fraudulent or bad-faith chargebacks may result in immediate suspension or termination of Services and may be referred to collections or legal enforcement.

11. Cancellation

You may cancel your subscription at any time unless subject to a separate written agreement or minimum commitment term.

Cancellation becomes effective at the end of the current billing cycle.

No refunds or credits shall be issued for unused Services or partial billing periods.

Certain Services including onboarding work, consulting, advertising management, setup services, custom development, and contracted commitments may remain non-cancelable and non-refundable.

12. Payment Failures & Collections

If payment cannot be successfully processed, the Company may:

-Retry payment methods on file

-Suspend or restrict access

-Disable functionality

-Remove hosted assets or integrations

-Terminate Services

You remain responsible for all unpaid balances, collection costs, processing fees, chargeback fees, attorneys’ fees, court costs, and related expenses to the fullest extent permitted by law.

13. Client Responsibilities & Compliance

You are solely responsible for:

-All content uploaded, transmitted, or distributed through the Services.

-Customer and lead data.

-Communications sent through the platform.

-Marketing campaigns and messaging activities.

-AI-generated outputs reviewed, approved, or distributed by you.

-Obtaining all legally required consents, permissions, notices, and authorizations.

-Maintaining records of customer consent where required by applicable law.

-Compliance with all applicable laws, regulations, carrier requirements, and industry standards.

You agree to comply with all applicable federal, state, local, and international laws and regulations, including but not limited to:

-Telephone Consumer Protection Act (TCPA)

-CAN-SPAM Act

-CTIA Messaging Principles and Best Practices

-A2P 10DLC Program Requirements

-Carrier messaging policies

-GDPR

-CCPA / CPRA

-Consumer protection laws

-Telecommunications regulations

-Privacy laws

-Anti-spam laws

Where required by law or carrier policy, you agree to obtain prior express consent or prior express written consent before sending SMS messages, MMS messages, prerecorded calls, automated calls, marketing communications, or any other regulated communications through the Services.

You are solely responsible for ensuring that all messaging campaigns, contact lists, consent records, opt-in methods, and communications comply with applicable law and carrier requirements.

The Company does not provide legal, regulatory, tax, compliance, or professional advice. Any templates, workflows, automations, AI-generated content, recommendations, or support provided through the Services do not relieve you of your independent legal obligations.

14. SMS, MMS & Mobile Communications

Certain Services enable SMS, MMS, voice calls, email, and other electronic communications.

By voluntarily providing your mobile telephone number and affirmatively opting in where required, you consent to receive communications from Elevated Business Co LLC, or communications sent on your behalf through the Services, consistent with the consent you have provided.

Marketing SMS messages are sent only after a user provides separate, express consent to receive marketing text messages. Acceptance of these Terms & Conditions does not constitute consent to receive marketing SMS messages. Marketing consent is collected independently through a separate opt-in.

Communications may include, where applicable:

-Appointment reminders

-Account notifications

-Customer support

-Billing notices

-Service updates

-Authentication or verification messages

-Marketing and promotional communications (only after you have provided separate, express consent to receive marketing SMS messages).

-Event reminders

-Other business-related communications

Message frequency varies depending on your account activity, subscriptions, and interactions with the Services.

Message and data rates may apply according to your wireless carrier plan.

You may opt out of SMS or MMS communications at any time by replying STOP to any message where applicable.

For assistance, reply HELP or contact us at [email protected].

Your consent to receive marketing text messages is not a condition of purchasing any goods or services.

You acknowledge that wireless carriers, telecommunications providers, spam filters, inbox providers, and third-party platforms may delay, reject, filter, or block communications at their sole discretion.

The Company does not guarantee:

-Message delivery

-Delivery timing

-Deliverability rates

-Inbox placement

-Sender reputation

-Throughput

-Carrier approval

-Open rates

-Communication performance

Wireless carriers are not liable for delayed or undelivered messages.

Your mobile number, SMS opt-in information, and messaging consent records are handled in accordance with our Privacy Policy. Mobile opt-in information and consent will not be sold or shared with third parties or affiliates for their own marketing purposes. Information may be shared only with service providers as necessary to provide messaging services, comply with applicable law, or operate the Services.

15. Acceptable Use Policy

You may not use the Services to:

-Send spam or unlawful communications

-Engage in deceptive or fraudulent conduct

-Harass, threaten, or abuse others

-Violate intellectual property rights

-Distribute malware or malicious code

-Interfere with platform infrastructure

-Circumvent security protections

-Reverse engineer systems

-Scrape or extract data without authorization

-Conduct unlawful marketing activity

-Violate carrier or provider policies

-Transmit illegal, abusive, defamatory, or infringing content

-Use the Services for phishing, scams, impersonation, or deceptive AI activity

-Generate unlawful synthetic media or deceptive automated communications

The Company reserves the right, in its sole discretion, to investigate and take action against prohibited conduct including suspension or termination without notice.

The Company additionally reserves the right to suspend accounts that negatively impact infrastructure integrity, sender reputation, IP reputation, carrier relationships, compliance standing, or platform security.

16. Artificial Intelligence & Automation Disclaimer

Certain Services utilize artificial intelligence (“AI”), machine learning systems, automation technologies, or automated decision-making systems.

AI-generated outputs may contain inaccuracies, fabricated outputs, misleading responses, omissions, outdated information, bias, or unintended results.

You are solely responsible for independently reviewing, validating, approving, and verifying all AI-generated outputs before reliance, publication, implementation, or distribution.

AI-generated outputs do not constitute legal, financial, medical, tax, compliance, or professional advice.

The Company makes no warranties regarding the accuracy, legality, originality, reliability, suitability, or availability of AI-generated outputs or AI providers.

AI models, providers, and third-party AI systems may independently modify functionality, pricing, capabilities, restrictions, safety systems, or availability at any time.

You assume all risks arising from the use of AI systems, automations, workflows, or automated communications.

17. Beta Features

Certain Services may be identified as beta, preview, experimental, evaluation, or early-access features (“Beta Features”).

Beta Features may contain bugs, interruptions, incomplete functionality, inaccuracies, or performance limitations.

Beta Features may be modified, suspended, restricted, or discontinued at any time without notice or liability.

ALL BETA FEATURES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND.

18. Intellectual Property

All software, systems, automations, APIs, templates, workflows, branding, infrastructure, proprietary methods, documentation, and related materials provided by the Company remain the exclusive property of the Company and its licensors.

These Terms do not transfer ownership rights to you.

You retain ownership of your uploaded content, branding, logos, and business materials.

By submitting content through the Services, you grant the Company a limited, worldwide, royalty-free, non-exclusive license to host, process, transmit, store, secure, display, and use such content solely as necessary to provide, maintain, improve, and operate the Services.

Unauthorized use of Company intellectual property may cause irreparable harm for which monetary damages may be insufficient, and the Company may seek injunctive or equitable relief without posting bond.

19. Confidentiality

You agree not to disclose non-public information relating to the Services, infrastructure, pricing, systems, proprietary workflows, security measures, software architecture, or business operations obtained through use of the Services.

The Company may utilize aggregated and anonymized usage data for analytics, infrastructure improvement, benchmarking, security, operational optimization, and product development purposes.

20. Feedback

If you provide suggestions, enhancement requests, recommendations, ideas, or feedback regarding the Services, you grant the Company a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate such feedback without restriction or compensation.

21. Website Hosting & Digital Assets

Hosting infrastructure may remain under Company-controlled or third-party systems.

Unless otherwise agreed in writing:

-Hosted assets are licensed only during the active subscription term

-Access may terminate upon cancellation or nonpayment

-Proprietary systems and configurations remain Company property

-Your original branding and uploaded content remain yours

The Company is not responsible for losses arising from hosting interruptions, provider outages, DNS failures, cyberattacks, internet disruptions, domain expiration, or third-party infrastructure failures.

22. Third-Party Services & Integrations

The Services may integrate with or rely upon third-party providers including GoHighLevel, Stripe, Twilio, Google, Meta, Zapier, OpenAI, and similar providers.

Third-party providers may independently modify APIs, pricing, infrastructure, policies, availability, restrictions, or access requirements at any time.

The Company is not responsible for outages, provider restrictions, account suspensions, AI-provider failures, communication interruptions, advertising restrictions, API failures, carrier filtering, or third-party service disruptions.

The Company is not a telecommunications carrier, internet service provider, financial institution, advertising publisher, payment processor, or AI model provider.

23. No Guaranteed Results

The Company does not guarantee:

-Leads

-Revenue

-Sales

-Deliverability rates

-Inbox placement

-Advertising performance

-Search rankings

-Conversion rates

-Customer acquisition

-AI output quality

-Carrier approval

-Platform uptime

-Business growth

-Any specific outcomes or results

Any projections, examples, testimonials, demonstrations, or case studies are illustrative only and do not guarantee future performance.

24. Service Availability & SLA Disclaimer

Unless expressly stated in a separately executed written Service Level Agreement (“SLA”), the Company does not guarantee uptime, availability, support response times, recovery times, uninterrupted operation, or continuous accessibility of the Services.

25. Data Retention & System Reliability

The Services rely upon cloud hosting providers, internet infrastructure, APIs, telecommunications systems, AI systems, and third-party services.

Systems may experience outages, interruptions, synchronization failures, latency, carrier filtering, downtime, or data inconsistencies beyond the Company’s control.

You are solely responsible for maintaining independent backups of important data.

The Company reserves the right to permanently delete account data, communications, automations, hosted assets, records, backups, or configurations following cancellation, termination, prolonged inactivity, delinquency, abuse investigations, or compliance-related enforcement unless otherwise required by law.

26. Export Controls & Sanctions Compliance

You may not use the Services in violation of United States export laws, sanctions laws, or regulations.

You represent and warrant that you are not located in, controlled by, or acting on behalf of any prohibited jurisdiction, sanctioned individual, or restricted entity.

27. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES INCLUDING LOST PROFITS, LOST REVENUE, DATA LOSS, BUSINESS INTERRUPTION, REPUTATIONAL DAMAGE, REGULATORY PENALTIES, COMMUNICATION FAILURES, OR MARKETING LOSSES ARISING OUT OF OR RELATING TO THE SERVICES.

THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO THE COMPANY DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

TO THE FULLEST EXTENT PERMITTED BY LAW, CLIENT AGREES THAT ANY CLAIM ARISING FROM THE SERVICES SHALL BE LIMITED TO MONETARY DAMAGES ONLY.

28. Indemnification

You agree to defend, indemnify, and hold harmless Elevated Business Co LLC and its owners, employees, contractors, affiliates, licensors, vendors, partners, and service providers from and against all claims, liabilities, damages, penalties, losses, costs, and expenses including reasonable attorneys’ fees arising from or relating to:

-Your use of the Services

-Your communications or marketing activities

-Your violation of laws or regulations

-Your uploaded content

-Your misuse of AI-generated outputs

-Your breach of these Terms

-Third-party claims relating to your business activities

29. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.”

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, RELIABILITY, SECURITY, ACCURACY, OR UNINTERRUPTED OPERATION.

THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR CONTINUOUSLY AVAILABLE.

30. Suspension & Termination

The Company may suspend, restrict, disable, or terminate access to the Services immediately and without liability if:

-You violate these Terms

-Payments remain unpaid

-Fraud, abuse, spam, or unlawful conduct is suspected

-Required by law, carriers, regulators, or providers

-Your activities create operational, reputational, legal, compliance, or security risk

Upon termination, access to data, systems, communications, automations, and hosted assets may immediately cease.

31. Privacy Policy

Your use of the Services is also governed by the Company’s Privacy Policy.

By using the Services, you consent to the collection, processing, storage, monitoring, and use of data as described therein.

The Company's Privacy Policy also describes how mobile telephone numbers, SMS consent records, messaging preferences, and related communication data are collected, processed, stored, and protected. Mobile opt-in information and consent records will not be shared with third parties or affiliates for their own marketing purposes except as necessary to provide messaging services, comply with legal obligations, or operate the Services.

32. Call Recording & Monitoring

The Company may record, monitor, archive, or review calls, meetings, onboarding sessions, support communications, training sessions, and related interactions for operational, quality assurance, security, compliance, documentation, or training purposes.

By participating in communications after notice, you consent to such recording where permitted by law.

33. Independent Relationship

Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, employment, franchise, or advisory relationship between the parties.

34. Force Majeure

The Company shall not be liable for delays, interruptions, outages, or failures caused by events beyond its reasonable control including cyberattacks, infrastructure outages, internet failures, labor disputes, governmental actions, natural disasters, acts of war, telecommunications failures, AI-provider failures, or third-party service disruptions.

35. Changes to Terms

The Company may modify or update these Terms at any time.

Updated Terms become effective upon posting unless otherwise required by law.

Continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms.

36. Governing Law & Binding Arbitration

These Terms shall be governed by the laws of the State of Washington, United States, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules.

The arbitrator shall possess exclusive authority to determine the enforceability, interpretation, applicability, or scope of this arbitration provision.

You waive any right to a jury trial or participation in class actions, representative actions, class arbitrations, consolidated proceedings, or private attorney general actions.

Arbitration proceedings shall remain confidential except where disclosure is required by law.

Any claim arising from the Services must be brought within one (1) year after the cause of action arose or be permanently barred to the fullest extent permitted by law.

Nothing herein prevents either party from seeking temporary injunctive relief or pursuing qualifying claims in small claims court.

37. Electronic Consent

You acknowledge and agree that electronic acceptance of these Terms constitutes a legally binding agreement equivalent to a handwritten signature.

Electronic records maintained by the Company shall be deemed valid business records admissible in legal proceedings.

38. Assignment

You may not assign, transfer, delegate, sublicense, or otherwise transfer these Terms or associated rights without prior written consent from the Company.

The Company may assign these Terms without restriction.

39. Severability

If any provision of these Terms is determined unenforceable, the remaining provisions shall remain fully enforceable to the maximum extent permitted by law.

40. Survival

Provisions relating to payments, intellectual property, limitations of liability, indemnification, arbitration, confidentiality, warranties, data retention, and all provisions which by their nature should survive termination shall survive termination of these Terms.

41. Entire Agreement

These Terms, together with the Privacy Policy and any separately executed written agreements between the parties, constitute the entire agreement regarding the Services and supersede all prior agreements, communications, negotiations, or understandings.

In the event of conflict between these Terms and any separately executed written agreement signed by both parties, the signed agreement shall control solely to the extent of the conflict.

42. Contact Information

Elevated Business Co LLC

General Inquiries: [email protected]

Website: Elevated Business Co. Website