Privacy Policy
Privacy Policy
Effective Date: May 26, 2026
Last Updated: June 30, 2026
Welcome to Elevated Business Co LLC (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, process, disclose, store, safeguard, transfer, and otherwise handle information when you access or use our websites, applications, software, CRM systems, communication tools, AI-powered systems, automation platforms, APIs, marketing systems, integrations, and related services (collectively, the “Services”).
Your use of the Services is also governed by our Terms of Service and any additional agreements, disclosures, policies, or supplemental terms applicable to specific Services or functionality.
If you do not agree with this Privacy Policy, you should discontinue use of the Services immediately.
We may modify or update this Privacy Policy at any time in our sole discretion. Material changes may be communicated through website notices, platform notifications, email communications, or other reasonable methods where required by applicable law.
Acceptance of Policy
By accessing or using the Services, users acknowledge and agree that they have read, understood, and accepted this Privacy Policy and consent to the collection, use, disclosure, storage, transmission, transfer, and processing of information as described herein.
Continued use of the Services following updates or modifications to this Privacy Policy constitutes acceptance of the revised Privacy Policy to the fullest extent permitted by law.
1. Information We Collect
Personal Information
We may collect personal information voluntarily provided by users, including but not limited to:
-Name
-Email address
-Phone number
-Company or business information
-Billing address
-Payment-related information
-Account credentials
-Communication preferences
-Scheduling information
-Support requests
Information submitted through forms, surveys, calendars, chat systems, communications, or support interactions
Account, CRM & User Content Data
Users may upload, submit, transmit, store, synchronize, generate, or otherwise provide information through the Services, including:
-CRM records and customer data
-Contact information
-Marketing campaigns
-SMS and email content
-Workflow automations
-Documents and uploaded files
-Images, logos, videos, and media
-Notes, tags, and custom fields
-AI-generated content
-Integration and connected platform data
-Communication history
-Customer support interactions
-Internal operational information
Users are solely responsible for ensuring they possess all necessary rights, permissions, legal authority, notices, and lawful bases required to upload, process, transmit, store, or otherwise handle such information.
Automatically Collected Information
We may automatically collect certain technical and usage-related information including:
IP address
Browser type and version
Device identifiers
Operating system
Usage activity and behavior
Session duration
Pages viewed
Referral URLs
Analytics information
Clickstream data
Cookie identifiers
Mobile device information
Log files
Diagnostic information
Network and connection data
Approximate geolocation information
This information may be collected using cookies, APIs, SDKs, pixels, analytics tools, web beacons, server logs, and similar technologies.
By using the Services, users consent to our use of cookies and related technologies as described in this Privacy Policy.
2. How We Use Information
We may use collected information for operational, business, commercial, analytical, legal, administrative, security, and compliance-related purposes, including to:
-Provide, operate, maintain, and improve the Services
-Authenticate accounts and verify identities
-Process transactions and payments
-Deliver customer support
-Operate communication and automation systems
-Send service-related notices and updates
-Deliver marketing and promotional communications
-Analyze usage trends and platform performance
-Improve functionality, reliability, and user experience
-Develop new features, products, and services
-Detect fraud, abuse, spam, or security threats
-Monitor compliance with agreements and policies
-Investigate suspected unlawful activity
-Comply with legal obligations
-Protect users, systems, infrastructure, and the public
We may process information based upon legitimate business interests where permitted by law, including fraud prevention, operational management, analytics, abuse prevention, service improvement, customer support, platform administration, and security monitoring.
Users may opt out of marketing communications using unsubscribe instructions where available.
Compliance & Legal Disclaimer
Nothing contained within the Services, communications, workflows, templates, automations, AI-generated outputs, documentation, support materials, or related content constitutes legal, tax, accounting, financial, cybersecurity, compliance, or regulatory advice.
Users are solely responsible for obtaining independent professional advice regarding legal compliance obligations applicable to their business activities, communications, marketing practices, customer interactions, and data handling operations.
Use of the Services does not guarantee compliance with any law, regulation, governmental requirement, or industry standard.
3. SMS, Calls & Communication Consent
By voluntarily providing your telephone number through our website, forms, landing pages, scheduling tools, CRM, applications, or other Services, and by affirmatively opting in where required, you consent to receive communications from Elevated Business Co LLC consistent with the consent you have provided.
Marketing text messages are sent only to users who provide separate, express consent to receive marketing SMS communications. Consent to marketing SMS is collected independently from acceptance of this Privacy Policy, the Terms & Conditions, or any other agreement.
These communications may include:
-Appointment reminders
-Account notifications
-Billing notifications
-Customer support communications
-Service updates
-Authentication or verification messages
-Marketing and promotional messages (only after you have provided separate, express consent to receive marketing SMS messages).
-AI-assisted communications
-Operational and transactional notifications
Message frequency varies depending on your interactions with our Services.
Message and data rates may apply according to your wireless carrier plan.
Consent to receive marketing text messages is not a condition of purchasing any products or services.
You may opt out of SMS communications at any time by replying STOP to any text message where applicable.
For assistance, reply HELP or contact us at [email protected].
You may also unsubscribe from marketing emails by following the unsubscribe instructions included in those communications.
Commercial communications conducted through the Services must comply with all applicable laws and regulations, including but not limited to:
-Telephone Consumer Protection Act (TCPA)
-CAN-SPAM Act
-CTIA Messaging Principles and Best Practices
-A2P 10DLC Program Requirements
-Carrier messaging policies
-GDPR
-CCPA / CPRA
-Consumer protection laws
-Telecommunications laws
-Anti-spam laws
Wireless carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or messaging consent records with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties except service providers and vendors that assist us in delivering messaging services, operating our Services, complying with applicable law, or protecting our legal rights.
We may retain records relating to SMS opt-in, messaging preferences, consent, and communication history as necessary to provide the Services, comply with applicable law, respond to legal requests, and satisfy carrier or messaging platform requirements.
We do not guarantee successful delivery, transmission, routing, inbox placement, engagement rates, open rates, response rates, conversion rates, or marketing performance, as these may be affected by wireless carriers, internet service providers, spam filters, device settings, third-party platforms, and other systems outside our control.
4. Payment Processing
Payments may be processed through trusted third-party payment providers including but not limited to Stripe and other payment processors.
We do not store complete payment card numbers or sensitive authentication information on our systems.
Third-party payment providers may independently collect, process, store, transmit, or retain payment-related information according to their own privacy policies, legal obligations, and security practices.
Users should review applicable third-party policies before submitting payment information.
5. Cookies & Tracking Technologies
We may use cookies, pixels, web beacons, SDKs, analytics technologies, and similar tools to:
-Improve functionality and performance
-Remember user preferences and settings
-Analyze traffic and usage behavior
-Measure advertising and campaign effectiveness
-Personalize experiences
-Deliver targeted advertising
-Detect fraud, abuse, and security threats
-Monitor diagnostics and system reliability
Third-party providers including Google and Meta may use cookies and related technologies to personalize advertisements and measure campaign performance.
Users may manage cookies through browser settings, device settings, or advertising preference tools.
Some browsers include “Do Not Track” functionality. Because no universal standard currently exists for DNT signals, the Services may not respond to such signals.
Advertising & Analytics
We may use third-party analytics, advertising, remarketing, and tracking providers to help analyze traffic, measure marketing effectiveness, personalize content, and deliver advertisements.
These providers may collect information regarding user activity across websites, applications, devices, and services over time using cookies, SDKs, pixels, device identifiers, and similar technologies.
Users may opt out of certain advertising personalization features through browser settings, device settings, or applicable third-party opt-out tools where available.
6. Third-Party Services & Integrations
The Services may integrate with or rely upon third-party providers, APIs, cloud infrastructure vendors, telecommunications providers, and software platforms including but not limited to:
-GoHighLevel
-Stripe
-Twilio
-Meta
-Calendly
-Zapier
-AI infrastructure providers
-Analytics vendors
-Cloud hosting providers
Third-party providers may independently collect, process, store, transfer, retain, or transmit information according to their own privacy practices and policies.
We are not responsible for third-party privacy practices, infrastructure, security controls, availability, content, policies, or operations.
Third-party providers may process information in multiple jurisdictions, including outside the user’s country of residence.
Third-Party Infrastructure Disclaimer
The Services rely upon external infrastructure providers, APIs, cloud systems, telecommunications carriers, integrations, and vendors outside our control.
We are not responsible for outages, synchronization failures, delays, interruptions, latency, filtering, data loss, routing issues, or service disruptions caused by external systems or third-party providers.
6A. Service Provider & Data Processing Role
Where applicable under privacy or data protection laws including GDPR, CCPA, and CPRA, we may act as a service provider, processor, or data processor on behalf of users with respect to information submitted, transmitted, uploaded, stored, or processed through the Services.
Users acting as businesses, marketers, agencies, organizations, or data controllers remain solely responsible for:
-Determining lawful bases for processing
-Obtaining legally required consents
-Providing legally required notices and disclosures
-Responding to privacy-related requests
-Maintaining lawful marketing practices
-Complying with applicable privacy and consumer protection laws
7. Artificial Intelligence & Automation
Certain features of the Services may utilize artificial intelligence (“AI”), machine learning systems, automation tools, or automated decision-making technologies.
AI-powered systems may assist with:
-Customer communications
-Lead follow-up
-Workflow automation
-Customer service
-Marketing support
-Chat assistance
-Data organization
-Operational efficiency
-Content generation
Information submitted through AI-powered systems may be processed by third-party AI providers solely for operational, reliability, functionality, abuse prevention, and security-related purposes.
We do not use customer-submitted content to train proprietary AI models unless expressly disclosed or authorized.
AI-generated outputs may contain inaccuracies, omissions, hallucinations, errors, biases, or incomplete information.
Users are solely responsible for reviewing, validating, approving, editing, and verifying AI-generated outputs before relying upon or distributing them.
AI-generated outputs do not constitute legal, medical, financial, compliance, tax, or professional advice.
We disclaim liability for losses, damages, actions, decisions, or consequences arising from reliance upon AI-generated outputs or automated systems.
AI-powered functionality may be modified, restricted, suspended, or discontinued at any time without notice.
8. Sharing & Disclosure of Information
We do not sell personal information.
We may share information with vendors, service providers, contractors, infrastructure providers, subprocessors, and operational partners assisting with operation of the Services, including:
-Hosting providers
-Payment processors
-Communication providers
-Security vendors
-Technical support providers
-AI infrastructure providers
-Automation vendors
-Analytics providers
We may also disclose information:
-To comply with legal obligations
-To respond to subpoenas, court orders, or lawful requests
-To enforce agreements and policies
-To investigate suspected fraud, abuse, or unlawful activity
-To protect users, systems, infrastructure, or the public
-In connection with mergers, acquisitions, restructuring, financing, bankruptcy, or asset sales
Information may be transferred as part of a corporate transaction including merger, acquisition, financing, reorganization, sale of assets, or bankruptcy proceeding. Users acknowledge that successor entities may continue processing information consistent with this Privacy Policy.
Mobile telephone numbers, SMS opt-in information, and messaging consent records are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Such information is disclosed only to service providers that assist us in delivering communications, operating the Services, complying with applicable legal obligations, or protecting our rights.
9. Data Retention
We retain information for as long as reasonably necessary to:
-Provide the Services
-Maintain operational records
-Comply with legal obligations
-Resolve disputes
-Enforce agreements
-Prevent fraud and abuse
-Protect platform integrity and security
We may retain information following account termination where necessary for legitimate business purposes, operational continuity, legal compliance, fraud prevention, auditing, backup systems, or dispute resolution.
Users may request deletion of personal information subject to operational, contractual, legal, technical, or security limitations.
10. Data Security
We implement commercially reasonable administrative, technical, organizational, and physical safeguards designed to help protect information from unauthorized access, misuse, disclosure, destruction, or alteration.
However, no platform, infrastructure, cloud system, API, software application, communication network, or transmission method can be guaranteed to be completely secure.
Users acknowledge that systems may experience hacking, outages, interruptions, unauthorized access, data loss, corruption, failures, vulnerabilities, or security incidents.
Users are responsible for maintaining backups of important information and content.
Users acknowledge that internet-based services inherently involve risks and that no method of electronic transmission, storage, or processing can be guaranteed to be fully secure or error-free.
Security Incidents
In the event of a security incident, unauthorized access event, breach, compromise, or suspected system intrusion, we may investigate, mitigate, remediate, contain, and provide notifications as required by applicable law.
Users acknowledge that no platform or system can be guaranteed fully secure.
System Reliability & Data Integrity
Cloud systems, APIs, telecommunications systems, integrations, automations, AI systems, and external providers may experience outages, delays, synchronization issues, latency, interruptions, or data inconsistencies.
Users are solely responsible for independently verifying critical information and maintaining appropriate backups.
No Warranty
To the fullest extent permitted by law, the Services, software, communications systems, APIs, automations, AI systems, integrations, infrastructure, content, and related functionality are provided on an “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS” basis without warranties of any kind.
We disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, security, uninterrupted operation, and error-free functionality.
We do not guarantee uninterrupted availability, uptime, accessibility, or error-free operation of the Services.
10A. Restricted & Regulated Data
Unless expressly authorized by us in writing, users may not upload, transmit, process, store, or submit through the Services:
-Protected health information subject to HIPAA
-Payment card data outside approved processors
-Government-issued identification numbers
-Sensitive biometric information
-Classified information
-Export-controlled information
-Highly sensitive regulated personal information prohibited by applicable law
Users should not submit highly sensitive personal information unless expressly authorized by us in writing and appropriate safeguards are implemented.
Users are solely responsible for ensuring lawful handling, collection, processing, transfer, storage, and protection of regulated or sensitive information.
We reserve the right to restrict, suspend, remove, or terminate access related to prohibited or unauthorized regulated data.
11. User Responsibilities
Users are responsible for:
-Maintaining confidentiality of account credentials
-Activities occurring under their account
-Compliance with applicable laws and regulations
-Maintaining lawful marketing and communication practices
-Ensuring lawful handling of customer information
-Ensuring rights to uploaded content
-Reviewing AI-generated outputs
-Maintaining lawful data practices
Users are solely responsible for communications, campaigns, automations, outbound messaging, customer interactions, and content distributed through the Services.
We do not provide legal compliance advice. Users should obtain independent legal counsel where appropriate.
Users may not upload or transmit content that is unlawful, abusive, deceptive, harmful, malicious, infringing, fraudulent, or otherwise prohibited.
Business Use Clarification
The Services are intended primarily for commercial, business, entrepreneurial, agency, organizational, professional, and marketing-related use.
Users are solely responsible for business decisions, customer interactions, communications, marketing activities, operational practices, compliance obligations, and outcomes resulting from use of the Services.
Platform Abuse & Enforcement
We reserve the right to investigate, suspend, restrict, limit, remove, or terminate access for suspected:
-Spam
-Phishing
-Fraudulent activity
-Malware distribution
-Abusive messaging
-Unauthorized scraping
-Security threats
-Illegal marketing practices
-Intellectual property violations
-Excessive system abuse
We may cooperate with regulators or law enforcement authorities where legally required or appropriate.
Force Majeure & External Systems
We are not responsible for delays, failures, interruptions, outages, data loss, or performance issues caused by events outside our reasonable control including cyberattacks, telecommunications failures, internet outages, infrastructure failures, labor disputes, governmental actions, natural disasters, force majeure events, or third-party service disruptions.
12. User Controls & Privacy Choices
Users may have the ability to:
-Access account information
-Update account information
-Request deletion of personal information
-Request export of certain data
-Opt out of marketing communications
-Manage cookie settings
-Withdraw consent where applicable
Users may withdraw consent for marketing SMS messages at any time by replying STOP to any applicable message or by contacting us using the information provided in this Privacy Policy. Withdrawal of consent will not affect transactional or legally required communications where permitted by law.
We may retain certain information where necessary for legal compliance, operational integrity, fraud prevention, dispute resolution, auditing, security, or legitimate business purposes.
13. Privacy Rights
Depending on jurisdiction and applicable law, users may possess rights including:
-Access rights
-Correction rights
-Deletion rights
-Data portability rights
-Restriction or objection rights
-Consent withdrawal rights
-Communication opt-out rights
We may verify identity before processing privacy-related requests.
Privacy requests may be submitted using the contact information below.
14. GDPR Notice
If you are located in the EEA, United Kingdom, or Switzerland, we may process personal data under lawful bases including:
-Consent
-Contractual necessity
-Legal obligations
-Legitimate interests
Information may be transferred to and processed in the United States or other jurisdictions where privacy protections may differ from those in your jurisdiction.
Where required, we implement reasonable safeguards for international data transfers.
15. California Privacy Rights (CCPA/CPRA)
California residents may possess rights under California privacy laws including rights to:
-Know what information is collected
-Access collected information
-Request correction
-Request deletion
-Opt out of certain sharing activities
-Limit certain uses of sensitive information where applicable
We do not sell personal information as defined under California law.
16. Intellectual Property & Uploaded Content
Users retain ownership of content uploaded to the Services.
By submitting content, users grant us a limited, non-exclusive license to host, process, transmit, display, store, secure, maintain, and use such content solely as necessary to provide, operate, maintain, improve, and protect the Services.
Users may not upload content that:
-Violates intellectual property rights
-Violates applicable law
-Contains malicious or harmful material
-Infringes third-party rights
Copyright Complaints & Repeat Infringers
We reserve the right to investigate intellectual property infringement claims and may remove or restrict allegedly infringing content where appropriate.
We may suspend or terminate repeat infringers at our discretion.
Copyright complaints should include sufficient information to identify:
-The allegedly infringing material
-The claimed intellectual property rights
-Contact information of the reporting party
-A good-faith statement regarding the claim
17. Children’s Privacy
The Services are intended only for individuals at least 18 years of age and businesses or organizations authorized to enter legally binding agreements.
We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that information from a child under 18 has been collected, we may delete such information and restrict associated accounts.
Parents or guardians who believe information relating to a minor has been submitted may contact us using the information below.
18. Beta Features & Experimental Services
Certain functionality may be identified as beta, preview, experimental, testing, or early-access features (“Beta Features”).
Beta Features may contain bugs, interruptions, inaccuracies, vulnerabilities, security issues, or limited functionality and are provided “AS IS” without warranties of any kind.
We may modify, suspend, restrict, or discontinue Beta Features at any time without notice or liability.
Use of Beta Features is voluntary and at the user’s own risk.
19. International Users
The Services are controlled and operated from the United States.
Users accessing the Services from outside the United States acknowledge that information may be transferred to, processed in, and stored in the United States and other jurisdictions where data protection laws may differ from those in the user’s jurisdiction.
20. Changes to This Privacy Policy
We may modify or update this Privacy Policy at any time.
Changes become effective upon posting unless otherwise required by law.
Continued use of the Services following updates constitutes acceptance of the revised Privacy Policy.
21. Governing Law
This Privacy Policy shall be governed by and construed under the laws of the State of Washington, United States, without regard to conflict of law principles.
Users agree that disputes relating to privacy, communications, AI-generated outputs, or use of the Services may be subject to arbitration provisions, class action waivers, indemnification obligations, limitations of liability, and dispute resolution procedures contained within our Terms of Service.
Users may be required to indemnify and defend the Company against claims, liabilities, damages, losses, expenses, penalties, or regulatory actions arising from misuse of the Services, unlawful communications, marketing violations, regulatory noncompliance, or violations of applicable law or this Privacy Policy, as further described in the Terms of Service.
22. Contact Information
If you have questions regarding this Privacy Policy, privacy-related requests, data handling practices, or consumer rights requests, contact:
Elevated Business Co LLC
General Inquiries: [email protected]
Privacy Requests: [email protected]
Website: Elevated Business Co. Website
Privacy-related requests must include sufficient information for verification and processing.
We may request additional information to verify identity before responding to certain requests where permitted or required by law.
